THE PURPOSE OF THE CODE
This code sets out a statement of how we conduct our business and provides information about our relationship with you. It is intended for small and medium business customers.
TERMS AND CONDITIONS
Details of the specific conditions relating to your contract are set out in the documentation provided when you first subscribed to our services and on our website http://www.nexusuk.com
You should note that these terms and conditions are specific to the service being supplied and, for example, those for lines and calls may vary from those for mobile. If you are unsure about which terms and conditions apply to your contract, please contact us using one of the methods below.
Additionally, contract lengths may vary according to the minimum term you agreed to at the beginning of your service provision. Our standard contract lengths are either 12, 24, 36 or 60 months. If you are unsure about your contract, please contact us.
OUR SERVICES
We provide the following Lines and Services:
Analogue Telephone Lines; Multilines; ISDN 2e; ISDN 30e; Select Services; Carrier Pre-Selection; Call Conferencing; Broadband; Number Translation Service; Maintenance;
For more information on any of our lines and services or to order additional services please call Customer Services
CANCELLATION
In the unlikely event that you should wish to cancel the service we provide, you should write or email us at the address below telling us what you wish to cancel and when you wish it to be effective. There may be a charge for early termination of your contract and this will be explained to you. Early termination charges are also set down in your Terms and Conditions documentation or on your monthly telephone bill and on our web site.
PRICES AND TARIFFS
Because there are so many different rates that depend upon usage volumes and other separately negotiated criteria, and the changes in tariffs are being updated constantly, it is not possible to publish a standard set of rates that would apply to all customers.
Your own particular tariff, if you have not kept the one sent originally, can be obtained from our customer service team request.
COMPENSATION and REFUNDS
Our service provision to you is dependent upon the continued operation of the major networks. If service is lost for any reason we will claim compensation on your behalf at the scales appropriate to your particular network.
CONTACTING US
Nexus Telecommunications has always put its Customers first and our Customer Service Team is dedicated to providing prompt and effective support to customers experiencing difficulties in any way.
They are available Monday to Friday between the hours of 08.30 and 17.00 by:
Telephone: 0844 414 2001
Fax: 0844 414 2002
e-mail: customer.services@nexusuk.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it
by post to:
Nexus Telecommunications Ltd
Zicon House
Belgrave street
Leeds
LS2 8DD
The Web site for nexus can be found at http://www.nexusuk.com