Terms & Conditions

If you have any questions regarding the Nexus Terms & Conditions please take a look at the documents below or alternatively call one of our Customer Service Advisors on 0844 414 2001 who will be happy to help.

TERMS & CONDITIONS

Last updated May 2016

IMPORTANT NOTICE: Information regarding pay phone access levy charges

Effective 1st November, 2011

TERMS & CONDITIONS
PAYPHONE ACCESS LEVY CHARGES

NTS TERMS & CONDITIONS

Last updated May 2016

IMPORTANT NOTICE: 0845 Regulated Rate Changes

Effective 1st November 2011

NTS TERMS & CONDITIONS
0845 REGULATED RATE CHARGES

MOBILE TERMS & CONDITIONS

Last updated December, 2013

IMPORTANT NOTICE: OFCOM Revised Consumer Switching Process

Effective 20th September 2014

MOBILE TERMS & CONDITIONS
CONSUMER SWITCHING PROCESS

BROADBAND ACCEPTABLE USE POLICY

Last Updated November 2013

IMPORTANT NOTICE: Improvements To Nexus WLR

Effective 1st October 2014

BROADBAND ACCEPTABLE USE POLICY
IMPROVEMENTS TO NEXUS WLR

IMPORTANT NOTICE: Changes to Non Geographic Call Charges

Effective 1st December, 2014

CHANGES TO NGN CALL CHARGES