Retail Sector

Albion Bathrooms

“After we learned about the benefits of VoIP from Nexus, we knew that it would help our business to operate more efficiently, and we haven’t been disappointed.

“Prior to working with Nexus, we were potentially losing customers because if our only phone line was busy, there was no way for them to leave a message. Through the VoIP system, we get two incoming lines and know that customers can easily leave a message for us if both of them are in use. We never lose a customer.

“We have always received a fantastic level of customer service from the team at Nexus, particularly our account manager, and we would not hesitate to recommend their expertise to other businesses looking to improve their communications.”

Dave Jarvis, Albion Bathrooms

J W Green Swimming Pools

“Nexus helped to secure a much better deal for our calls and lines and the installation took place with no disruption to our business.

“We are always happy to tell people about the savings Nexus have helped us to make on our calls and lines and how they continue to look for good deals for us.

“We are now looking to transfer our broadband service to them to save more money and continue to benefit from the high level of customer service.”

John Green, J W Green Swimming Pools

Cubico

“Since switching to Nexus for our lines, calls, broadband and business mobiles, we have enjoyed a really professional and prompt service from the team.

“Our account manager is always quick to get back to us on any queries we have and we are confident that they are being proactive in helping us to be more efficient as a business. Thanks to Nexus we are benefitting from really competitively priced telecoms and broadband bills and will continue to do so in the future.”

Simon Wallace, Cubico

Auto Electrical Fuel Injection Services

“We’ve been working with Nexus for over 10 years and experienced significant cost savings for our business.

“Nexus supply our calls, lines and broadband and are really proactive at getting in touch with us when our contracts are due for renewal or if they think we could be saving more with a new service on the market. This is invaluable for us, saving us the hassle of remembering our renewal dates and reassuring that we know we are being well looked after by them.

“We really enjoy working with our key account manager and are really happy with the service he, and other members of the team, provide us with.”

Ken Woolerton, Auto Electrical Fuel Injection Services

Campbeltown Motor Company

“We’ve worked with Nexus for over six years and they have helped us to substantially lower the amount we are spending on our calls and lines each month. Nexus supply us with six analogue lines and we would definitely recommend the service we receive from them to other businesses.

“Nexus provide us with an outstanding level of customer service and we always know who to speak to if we have any queries about our products because we have a designated account manager.”

Graeme McMurchy, Campbeltown Motor Company

W P Ceilings

“The team at Nexus are excellent at quickly and efficiently resolving any issues I have with my mobile phone contract and this high level of customer service combined with them securing the best deal on my contract is why I have been happy working with Nexus for so long.”

Roy Payne, W P Ceilings

D C Print

“The biggest benefit to us of working with Nexus is we always know exactly who we need to speak to in the event of a query with our calls and lines provision. Working with other providers in the past, we would be passed from person to person, repeating our query each time but now we are able to work much more efficiently.

“We also benefit from the best possible deal for our telecommunications services and are confident that our account manager is proactively looking for improved deals for us, saving us more time and money.”

David Cracknell, D C Print

Milcote Hall Quality Seeds

“We recommend everything about working in partnership with Nexus; mobile usage is an essential part of our business and we are confident that we are getting the best deal and the best customer service by working with Nexus.

“We have worked with Nexus for many years now and can honestly not think of transferring our business to anyone else.”

Jane Stanley, Milcote Hall Quality Seeds

Crash Damage

“We have saved a significant amount of money each month by transferring our calls, lines, emails and broadband services to Nexus. For us, it is really handy to have all of our telecommunications services managed by one company, receiving one comprehensive bill each month, having all of our information stored in one place and working with one, experienced and knowledgeable account manager.”

Alan King, Crash Damage

Infopoint

“We were introduced to Nexus around four years ago by one of our business advisers as we were reviewing our telecoms service provision on line rental and call charges. Major considerations for us were cost and reliability of service for our extensive UK based network of telephone help points of which we currently have more than 800.

“We made an initial saving of more than £30,000 by switching to Nexus and continue to make savings year on year. We have a positive relationship with the team at Nexus who have now become one of our key main suppliers. We have found that they have extensive experience in provision of both fixed analogue lines and mobile telecoms.

“Their positive ‘can do’ approach to problem solving really stands out and this, teamed with their exceptional after sales service, has been a major support for us in effectively growing and evolving our business to meet the current and ongoing needs of our customers.
“We have no hesitancy whatsoever in wholeheartedly recommending Nexus to manage any telecoms/broadband based project you may be undertaking no matter how big or small.”

Sarah Bennison, Infopoint

Northwest Performance

“Upgrading to fibre broadband was a necessity for the smooth running of our business; previously our internet connection and phone lines were prone to cutting out, particularly on a Saturday morning when it was difficult to get hold of someone to solve the problem quickly.

“Since Nexus helped us to upgrade the business to a fibre broadband connection our phone lines have not been down once and our staff are able to work much more confidently and efficiently.

“Another benefit of working with Nexus is being allocated a key account manager who we know we can turn to if we were to have any issues with our service.”

Ryan Kirk, Northwest Performance

Camstel Limited

“We’ve worked with Nexus for a number of years and it sums up their influence and experience in the telecommunications market that they can consistently offer us better deals for our calls, lines and mobiles than if we went directly to the networks.

“We were already pleased with the price we were paying for our telecommunications services with Nexus but through the commitment of our account manager, we have recently managed to secure another reduction in our monthly bills. We are delighted with the ongoing service we receive from Nexus.”

John Urwin, Camstel Limited

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