Nexus Telecom

Having worked closely with major customers for 10 years at Nexus Telecommunications in Sales Support and Account Management roles, Sam Stockdale recently took on the new role of Customer Service Manager.

Rob Sims, Chief Operating Officer said: “Sam is a great asset to the business and has provided consistently high levels of service to our customer’s during her career at Nexus. The promotion to Customer Service Manager was a natural progression for Sam, as her ability to deal not only with customers but also to manage a team and implement new procedures has already been proven.”

Since becoming the Manager of the Customer Service team Sam has been working closely with all of the Nexus teams to improve processes and systems; the aim being to enhance the service customers receive. Sam has a great understanding of how important the services Nexus provide are in keeping customers’ businesses running and is keen to go the extra mile to ensure customers receive the best possible experience from Nexus.

Sims continued: “Both the industry and Nexus will be experiencing changes throughout 2012 and with Sam heading up the Customer Service team I am confident we will be providing our customers with not only excellent products and solutions but also outstanding service, as standard.”

Sam Stockdale commented: “I’m enjoying the challenge of implementing the new systems and leading a hard-working and enthusiastic team. I truly believe that good customer service is pivotal to our success in this dynamic industry.”

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As part of the ongoing expansion and re-organisation at Nexus, experienced team member David Ballard has taken on a new and challenging role in Sales as a Business Development Manager. With new products and partner solutions being introduced throughout the year, 2012 is set to be an exciting year for both Ballard and Nexus.

Chief Operations Officer Rob Sims commented; “David’s track record at Nexus in customer service and product knowledge is excellent and we are positive his introduction into the Sales team will be rewarding for both the company and himself.”

Working closely with Kevin Cheston, the new Head of Channel Partners and Strategic Alliances, Ballard will be looking after channel partners, resellers and dealers, to make sure they are getting the best out of Nexus and that Nexus are getting the best out of them.

“I’ve been at Nexus for 7 years mainly working in customer services and provisioning. During this time I have developed a good understanding of the calls and lines side of the business and I am now looking forward to expanding my knowledge of the mobile and data elements of the business.” said Ballard.

Ballard continued; “I’m extremely enthusiastic about being part of the new look Sales team at Nexus and am happy to have the opportunity to develop the role over the coming months.” Ballard will also draw from his previous experience as an Account Manager at Royal Mail, looking after a large portfolio of business customers.

Nexus Telecommunications had a positive start to the year following the appointment of Kevin Cheston as their new Head of Channel Partners and Strategic Alliances.

Cheston, who has a wealth of experience in creating and enhancing indirect Channel portfolios at senior management level, will play an integral part in the expanding Sales team at Nexus.

Chief Operations Officer Rob Sims commented; “2012 is a very exciting year for us at Nexus, with new products and partner solutions being introduced on an ongoing basis. Kevin’s appointment not only brings years of Data solutions experience, he is a proven Channel professional and will be instrumental in driving the business forward.”

Cheston is responsible for the development of existing and new channel partners, enabling them to benefit from Nexus’ wide portfolio of products and services. Enhancing relationships with Alliance Partners is also a key element of his role.

Cheston added; “I am extremely enthusiastic about the changes and refocus at Nexus. There is a great opportunity to develop the business further and with my experience and drive I feel I can really complement our already experienced and focused team”.

Nexus Chief Operating Officer, Rob Sims says the company has moved away from that of old to ensure customers immediately understand the benefits Nexus has to offer.

“At Nexus we believed we were ready for the ultimate facelift, Nexus has continually succeeded on the strength of our reputation but we felt it was high time to respond to our growing customers needs by initiating a complete rebrand including a major upgrade of the existing website”.

Nexus’s visual identity has become more contemporary, with the company also introducing a new brand and logotype. The new look highlight’s the growth of Nexus, their expertise and a stronger positioning in the channel. The website has also gone through a much needed transformation to match with the new branding, it offers an interactive service for all customers, where they are able to view their bills online and download various useful documents.

Sims is keen to point out: “Little is likely to change for our existing customers; however under the new brand we will put more and more emphasis on our customer service.”

With their thousands of existing customers in mind, Nexus have invested a huge amount of effort into the rebrand to meet both their growing customer demands and as they welcome new customers and partners to the business.

The new look signals a huge change for Nexus, which has already undergone a significant period of expansion. Talking about the plans Sims says; “The ambition here at Nexus is immensely exciting, whilst building on Nexus’s previous success we are continuing to create a highly respected and innovative business with masses of potential. We predict we have exciting times ahead where we will see Nexus continue to grow through our customer base and strategic acquisitions, whilst maintaining the consistent customer experience we will become renowned for.”

Nexus Telecommunications today announced the new appointment of Rob Sims. Sims joins Nexus as Chief Operating Officer bringing with him 15 years of industry and channel experience.

In line with Nexus’s business plan, Sims will be responsible for strategically developing new business areas and enhancing Nexus’s product range, service and capability.

Sims comments: “I am very excited to have joined Nexus and couldn’t have come on board at a better time to lead the development of new proposition, branding and product portfolio. A number of significant improvements have been made behind the scenes to perfect the level of service our customers receive. In addition a number of office based experts have been recruited to cater for the increased levels of business as we welcome new customers and Partners to the business”.

Commenting on Rob Sims appointment, Mike Burgess, CEO of Nexus says:

“Rob has vast industry knowledge and his experience will be extremely valuable as we continue to commit to the expansion opportunities available to us. I am confident that he will be an impressive addition to the team and we are actually already benefitting from his expertise.”